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Cellular Data not detected after Windows Update

We have a number of HP Elitebook’s in our organisation that have developed a problem where the cellular data device is not detected after installing Windows updates.

Rebooting and/or uninstalling and reinstalling any version of the drivers does not resolve the issue.

Instructions

The easiest way we have found to get the cellular data working again is to install the HP support Assistant and update the BIOS.

  • Untick all detected updates except the BIOS update and click Download and Install
  • Select default options and choose Update
  • Restart the laptop and cellular adapter will be detected again

Updated on July 18, 2020

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