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Google Chrome shows a black screen when playing video. Audio still plays

If you experience an issue with Chrome showing a black screen when playing a video follow the steps below to resolve

  • Open Google Chrome
  • Click on Customize and Control Google Chrome (3 dots at the top right hand side of the Chrome Window and click on Settings
  • Scroll Down to and click on Advanced
  • Scroll down to System
  • Turn off Use hardware acceleration when available
  • Click Relaunch. Google Chrome will now restart and video will play ok
Updated on March 11, 2019

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